About
John Hall
Global Foreign Exchange CEO of The Year - UK
Before Frank eXchange, John Hall, the founder, spent over 15 years working with leading corporate foreign money exchange providers in sales and leadership roles. During his career he noticed how a large percentage of new customers left for different suppliers before the end of first year. He found that the main reason for this was margin creep - being enticed in on one mark up, which then gradually increases, eating into profits and margin. John wanted to solve this and came up with Frank eXchange.
Our core value is transparency. We aim to show you the fees others keep hidden. We show you our mark up so you can see what makes up the cost of your transaction. This means you always get a consistent, fair and competitive rate whether it's your first trade with us or you've been with us for years. Partner that with our personal service and easy-to-use platform, we believe we are truly shaking up the industry.
John works on the front line deeply embedding his mission to deliver on promises and ensure lasting value to all customers of Frank Exchange.
John works on the front line deeply embedding his mission to deliver on promises and ensure lasting value to all customers of Frank Exchange.
About Us
Contact us today to find out more
ABOUT US
How does it work?
Set up your free account
Check your currency rate
Make the payment
Safeguarding funds
When funds are posted to your account, in line with regulatory requirements, the regulated Currencycloud and Sciopay institutions who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner Currencycloud and Sciopay institutions', or our, insolvency.
Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary's account. If you require a breakdown of the exact amounts of funds you have safeguarded at each of our Currencycloud and Sciopay at a particular point in time, please do not hesitate to contact us.
Contact Us
Head Office: 0744 191 0897
Email: FX-Admin@frank-exchange.com
Frank eXchange Limited is a trusted service partner of International Britain, offering a consultancy network of businesses designed to elevate your company on a global scale. Discover more about International Britain and explore other trusted members of our network by clicking the logo.
Office
Frank Exchange Ltd.
Unit F1, Ransom Hall, Ransom Wood Business Park, Southwell Road West,
Mansfield, NG21 0HJ.
Legals:
Unit F1, Ransom Hall, Ransom Wood Business Park, Southwell Road West,
Mansfield, NG21 0HJ.
Legals:
Payment and e-money services (Non MIFID related products) are provided by The Currency Cloud Limited. Registered in England No. 06323311. Registered Office: 1 Sheldon Square, London, W2 6TT, United Kingdom. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199)
Payment and e-money services (Non MIFID related products) are provided by The Currency Cloud Limited. Registered with the Dutch Chamber of Commerce in the Netherlands under number 72186178. Registered office Mr. Treublaan 7, 1097 DP, Amsterdam, Netherlands. CurrencyCloud B.V. is licensed and regulated by De Nederlandsche Bank as an Electronic Money Institution (Relation Number: R142701)
For United States, Payment services for Frank Exchange Limited (Non MIFID related products) are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed here. VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041.
Foreign Exchange and Payment Services for customers introduced by Frank eXchange to Sciopay Ltd are provided solely by Sciopay Ltd. Sciopay Ltd is a company incorporated in England & Wales with Registration No: 12352935. Sciopay Ltd is licensed and regulated by HMRC as a Money Service Business (MSB) with Licence No: XCML00000151326. Sciopay Ltd is authorised by the Financial Conduct Authority as an Authorised Payment Institution with Firm Reference Number: 927951.
Payment services for Frank eXchange are also provided by Equals Connect Limited, registered in England and Wales (registered no. 07131446). Registered Office: Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Connect Limited are authorised by the Financial Conduct Authority to provide payment services (FRN: 671508).
Frank eXchange’s Payment and Foreign Currency Exchange Services are also provided by Ebury Partners UK Limited.
Ebury Partners UK Limited (EPUK) is an Authorised Electronic Money Institution (Financial Services Register No. 900797) and is licensed to provide payment services including FX spots and FX Forwards for the commercial purpose of the facilitation of payments for identifiable goods or services and direct investments. Ebury Partners UK Limited is registered with the Information Commissioner's Office, with registration number: ZA345828.
Anti-Bullying and Harassment Policy
At Frank eXchange Limited, we are committed to providing a safe and respectful environment for both our customers and staff. We do not tolerate any form of bullying, harassment, or abusive behaviour towards our employees.
Frank eXchange’s Payment and Foreign Currency Exchange Services are also provided by Ebury Partners UK Limited.
Ebury Partners UK Limited (EPUK) is an Authorised Electronic Money Institution (Financial Services Register No. 900797) and is licensed to provide payment services including FX spots and FX Forwards for the commercial purpose of the facilitation of payments for identifiable goods or services and direct investments. Ebury Partners UK Limited is registered with the Information Commissioner's Office, with registration number: ZA345828.
Anti-Bullying and Harassment Policy
At Frank eXchange Limited, we are committed to providing a safe and respectful environment for both our customers and staff. We do not tolerate any form of bullying, harassment, or abusive behaviour towards our employees.
Any communication that is deemed offensive, threatening, or disrespectful may result in the termination of services. We expect all interactions to be conducted with professionalism and courtesy to ensure a positive experience for everyone involved.
Thank you for your understanding and cooperation.
